PROCESSING TIME

Orders containing Presale items will not ship until all items are available.

April thru December, all "in stock" items will dispatch within 4 business days of order placement. January thru March, all "in stock" items will dispatch within 7 business days of order placement. Your order may ship sooner during this time but it is not guaranteed. This excludes Presale or Backordered Items.

We do not ship on weekends or German public holidays. You will receive an email notification with tracking information once your order has been shipped.


INTERNATIONAL ORDERS AND SHIPPING

Please be aware that any items in your order must not be prohibited by embargo or international restrictions. Please check with your local customs office if you have any questions about your local or international import laws prior to placing your order. We are not responsible for orders confiscated by legal authorities of your country or state.

You are responsible for all shipping charges, and for paying all costs associated with importing the order, including all taxes, fees, or duties, except as otherwise stated on the country-specific pop-up page or check out page.


CUSTOMS CHARGES

International orders may be subject to import taxes, duties and other customs charges. Customer is responsible for those charges upon arrival of order. Unfortunately, there is no way we can tell how much these charges will be. For more information regarding your country’s custom policies contact your local customs office.

Please remember that PK Handelswaren GmbH is not responsible for any additional customs charges that may apply when your order arrives in your country.